Shipping

SHIPPING INFORMATION

 Due to a higher-than-usual volume of orders, please be advised that dispatch times may be delayed by 2-3 business days. We are working hard to get your orders to you as quickly as possible and appreciate your patience and understanding during this busy period. We apologize for any inconvenience and will notify you once your order is on its way.

Destination Cost Delivery Time (calculated from time of dispatch)
Australia Domestic
Standard Shipping
Australia Post Parcel Post
$9.95

1-6 Business Days to metro areas

5-13 Business Days to rural areas

Australian Express Shipping (Australia Post Express Post) $19.95

2-5 business days for select* destinations. 
*Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here

New Zealand (Free Shipping - Australia Post International) $9.95 5-10 business days from dispatch


INTERNATIONAL SHIPPING


Pro-tec does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

Customs policies vary widely from country to country, so please contact your local customs office for further information.

www.customs.govt.nz/features/internetshopping/Pages/default.aspx

You can also track parcels on auspost.com.au by using the online tracking tool.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.