Shipping
SHIPPING INFORMATION
Orders received before 10:00am AEST on business days will be dispatched on the same day. All orders received after 10:00am AEST will be dispatched on the next business day. All orders placed on weekends and public holidays will be processed on the next available business day.
| Destination | Cost | Delivery Time (calculated from time of dispatch) |
|---|---|---|
|
Australia Domestic Standard Shipping Australia Post Parcel Post |
$9.95 |
1-6 Business Days to metro areas 5-13 Business Days to rural areas |
| Australian Express Shipping (Australia Post Express Post) | $19.95 |
2-5 business days for select* destinations. |
| New Zealand (Shipping - Australia Post International) | $9.95 | 5-10 business days from dispatch |
Pro-tec does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.
Customs policies vary widely from country to country, so please contact your local customs office for further information.
www.customs.govt.nz/features/internetshopping/Pages/default.aspx
You can also track parcels on auspost.com.au by using the online tracking tool.
If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here.
If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here
Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.