Shipping
SHIPPING INFORMATION
Due to a higher-than-usual volume of orders, please be advised that dispatch times may be delayed by 2-3 business days. We are working hard to get your orders to you as quickly as possible and appreciate your patience and understanding during this busy period. We apologize for any inconvenience and will notify you once your order is on its way.
| Destination | Cost | Delivery Time (calculated from time of dispatch) |
|---|---|---|
|
Australia Domestic Standard Shipping Australia Post Parcel Post |
$9.95 |
1-6 Business Days to metro areas 5-13 Business Days to rural areas |
| Australian Express Shipping (Australia Post Express Post) | $19.95 |
2-5 business days for select* destinations. |
| New Zealand (Free Shipping - Australia Post International) | $9.95 | 5-10 business days from dispatch |
INTERNATIONAL SHIPPING
Pro-tec does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.
Customs policies vary widely from country to country, so please contact your local customs office for further information.
www.customs.govt.nz/features/internetshopping/Pages/default.aspx
You can also track parcels on auspost.com.au by using the online tracking tool.
If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here.
If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here
Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.